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Privacy Policy

Privacy Policy for Berta Cleans

Effective Date: January 1, 2026

At Berta Cleans, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (bertacleans.com), book our cleaning services, or interact with us in any way.

We are a professional house cleaning service proudly based in Florida, USA, serving areas including Miami-Dade and Broward Counties (such as Aventura, North Miami, Sunny Isles Beach, Hollywood, Fort Lauderdale, and surrounding communities).

Information We Collect

We may collect the following types of information from you:

Personal Information:

  • Full Name
  • Home or Business Address (including property details such as number of bedrooms/bathrooms)
  • Telephone Number
  • Email Address
  • Payment Information (credit/debit card details, which are securely processed by third-party payment providers—we do not store full card numbers on our systems)
  • Service-related details (cleaning preferences, special requests, access instructions such as entry codes or key locations)

Non-Personal / Technical Information:

  • Device Information (e.g., IP address, browser type, operating system, device type)
  • Usage Data (how you interact with our website, pages visited, booking patterns)

We collect this information primarily through our online booking system, website forms, email, phone calls, or text messages.

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery — To schedule, confirm, manage, and provide the cleaning services you request, process payments, and send confirmations/reminders.
  • Customer Support — To respond to your inquiries, provide assistance, and communicate about your bookings.
  • Communication — For sending service updates, confirmations, and (only with your consent) marketing messages or promotional offers.
    • SMS Notifications & Marketing: By opting in, you agree to receive SMS notifications and marketing messages from +1 305-857-5768 and +1 877-831-7084. Message and data rates may apply. Reply STOP to opt out, HELP for help.
  • Improving Our Services — To monitor website performance, analyze usage trends, and enhance the overall user experience.
  • Legal Purposes — To comply with legal obligations, resolve disputes, enforce our agreements, protect our rights, or prevent fraud.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption for data transmission, secure servers, firewalls, and access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Payment information is processed through PCI-compliant third-party providers, and we do not store sensitive card details ourselves.

Sharing Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing purposes. SMS data won’t be shared with anyone except our texting service provider. We may share your information only in the following limited circumstances:

  • Third-Party Service Providers — With trusted vendors, contractors, and service providers who assist us in operating our business (e.g., cleaners, payment processors, booking platforms, SMS notification services). These parties are bound by confidentiality obligations and are permitted to use your information only to perform services for us.
  • Compliance with Laws — When required or permitted by law, such as to comply with legal obligations, respond to court orders, protect our rights, safety, or property, or prevent fraud.
  • Business Transfers — In connection with a merger, acquisition, sale of company assets, or other similar business transaction.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze trends, administer the site, track user movements, and gather demographic information. You can manage or disable cookies through your browser settings, although this may limit certain features of the site.

Online Booking

When you use our online booking feature, we collect the necessary information to schedule and confirm your services, including contact details, service preferences, property information, and (if required) payment details. All data is transmitted securely with encryption, and payments are handled by trusted third-party providers.

Your Privacy Rights

Under applicable Florida privacy laws, you may have the following rights regarding your personal information:

  • Right to Know — To request information about what personal data we collect and how we use it
  • Right to Access — To request copies of your personal information
  • Right to Correct — To request correction of inaccurate or incomplete data
  • Right to Delete — To request deletion of your personal information (subject to legal exceptions and retention requirements)

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted here with a new effective date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us:

Thank you for trusting Berta Cleans with your home and your personal information!

We appreciate you choosing us to keep your space spotless and your time free. 🌴🧹